SHIPPING INFORMATION
Holiday Delivery Deadlines
In order to receive your order by 12/24 please order by the following deadlines. Please note, these deadlines only apply to items that are ready to ship, which can be found here.
Rates & Delivery Estimates
Tracking numbers are included in your shipping confirmation email.
United States
|
|
Arrival from ship date
|
Orders Under $75
|
Orders Over $75
|
Standard Shipping |
USPS First Class Mail |
2-5 Business Days |
$6 |
free |
Express Shipping |
USPS Priority Mail |
1-3 Business Days |
$12 |
$6 |
Canada
|
|
Arrival from ship date
|
Orders Under $150
|
Orders Over $150
|
Orders Over $250
|
Standard Shipping |
USPS First Class Mail |
7-21 Business Days |
$10 USD |
$6 USD |
free |
Express Shipping |
DHL Expedited Mail |
2-3 Business Days |
$30 USD |
$30 USD |
$20 USD |
United Kingdom, France, & Australia
|
|
Arrival from ship date
|
Orders Under $150
|
Orders Over $150
|
Orders Over $250
|
Standard Shipping |
USPS First Class Mail |
7-21 Business Days |
$14 USD |
$8 USD |
free |
Express Shipping |
DHL Expedited Mail |
3-6 Business Days |
$35 USD |
$35 USD
|
$25 USD |
International (All Other Locations)
|
|
Arrival from ship date
|
Orders Under $150
|
Orders Over $150
|
Orders Over $250
|
Standard Shipping |
USPS First Class Mail |
7-21 Business Days |
$16 USD |
$10 USD |
free |
Express Shipping |
DHL Expedited Mail |
3-6 Business Days |
$45 USD |
$45 USD |
$35 USD |
*USPS shipping dates are not guaranteed, but they typically arrive within the dates listed above.
When will my order ship?
Many of our handmade items are ready to ship in as little as 1 business day. On occasion orders can take up to 10 business days or a little longer during really busy times.
If you’re in a rush, shop from our Ready to Ship section. We also offer expedited shipping options!
STORE POLICY
Finding the perfect size in new lingerie can be a challenge. That’s why we offer free returns for store credit and exchanges to make it easy to get the right fit and style. Just pay shipping fees.
Due to the handmade nature of our products, we do not offer full cash refunds for change of mind or order cancellations.
Your item is eligible for a return for store credit or exchange as long as…
- It was delivered to you within the last seven days
- It has not been worn, used, altered, or washed
- Any panty styles have been tried on over your own underwear
- The original packaging is intact
- It is not marked as final sale or has a price ending in .99
PROCESSING EXCHANGES
If your item meets the requirements, we can exchange your product for a new size or style. Please note, sales and other promos can't be applied retroactively. Thanks for understanding and for supporting our small brand!
Here’s how to process your exchange:
- Within seven days of receipt, email care@uyesurana with:
- Your order number
- The name of the item you’d like to exchange
- The name of the new style/size you’d like in exchange
- We’ll send you a link to purchase a discounted shipping label for your return and new item.
- You mail your garment back to us using the shipping label we provide.
- Once processed, we’ll send your new garment to you.
PROCESSING RETURNS
Due to the handmade nature of our garments, we can only accept returns for store credit. Additionally, we do not offer full cash refunds for change of mind or order cancellations. Thanks for understanding and for supporting our small brand!
Here’s how to process your return:
- Within seven days of receipt, email care@uyesurana with:
- Your order number
- The name of the item you’d like to return.
- You mail your garment back to us using the shipping label we provide.
-
You receive a store credit minus shipping fees via email with a unique code you can enter at checkout.