SHIPPING INFORMATION

Rates & Delivery Estimates

Tracking numbers are included in your shipping confirmation email.

*USPS shipping dates are not guaranteed, but they typically arrive within the dates listed above.

(Continued) Instructions for NYC Studio Pick Up

At checkout, input your information normally. On the next page, select "Studio Pick Up - NYC." We'll send an email confirmation that your order is ready. Email us to letting us know when you will pick it up. Come by our studio at 373 Broadway, #602 to pick up your order. Our general hours are Monday through Friday, 12 - 7pm.

When will my order ship?

Many of our handmade items are ready to ship in as little as 1 business day. On occasion orders can take up to 10 business days or a little longer during really busy times. 

If you’re in a rush, shop from our Ready to Ship section. We also offer expedited shipping options!

EXCHANGE & RETURN POLICY

Finding the perfect size in new lingerie can be a challenge. That’s why we offer free returns and exchanges to make it easy to get the right fit and style. Just pay shipping fees.

Your item is eligible for a return or exchange as long as…

• It was delivered to you within the last seven days
• It has not been worn, used, altered, or washed
• Any panty styles have been tried on over your own underwear
• The original packaging is intact
• It is not marked as final sale or is discounted more than 40%
  

PROCESSING EXCHANGES

If your item meets the requirements, we can exchange your product for a new size or style. Please note, sales and other promos can't be applied retroactively. Thanks for understanding and for supporting our small brand!

Here’s how to process your exchange:

• Within seven days of receipt, email care@uyesurana with:
• Your order number
• The name of the item you’d like to exchange
• The name of the new style/size you’d like in exchange
• We’ll send you a link to purchase a discounted shipping label for your return and new item.
• You mail your garment back to us.
• Once processed, we’ll send your new garment to you.

PROCESSING RETURNS

Due to the handmade nature of our garments, we can only accept returns for store credit. Please note, sales and other promos can't be applied retroactively. Thanks for understanding and for supporting our small brand!

Here’s how to process your return:

• Within seven days of receipt, email care@uyesurana with:
• Your order number
• The name of the item you’d like to return.
• We’ll send you a link to purchase a discounted shipping label.
• You mail your garment back to us.
• You receive a store credit minus shipping fees via email with a unique code you can enter at checkout.

**Special note on returns & exchanges for NYC pick-up customers** : For customers who choose to receive their items by picking them up from our studio, we ask that you pick up your order & make any exchange requests within 21 days of your "pickup-ready" notification. Ideally, this gives you about 14 days to pick up your order at your convenience, and then another 7 days to request an exchange or return. Thank you for helping us keep our in-house production smooth-running and organized!

When will my order ship?

All of our items are handmade! That means we need a little time to assemble your items before we can ship to them out to you.

Based on how many handmade items are in your order and which of them we’ve already stocked here in New York, your order may take as little as one day to ship, or up to ten business days. The average processing time varies based on how busy we are, but is usually just a few days. Our goal is to get your order to you as quickly as possible!

If you need something asap, try shopping from the Ready to Ship part of our store. We also offer expedited shipping options!

For more information on shipping click here.

Returns & Exchanges

For information on our exchange and return policies please click here.

Payment Options

We accept most major credit and debit cards including Visa, MasterCard, American Express and Discover securely through Shopify Payments. 

We also accept secure, cardless payment through PayPal, Shopify Pay and Apple Pay. PayPal allows you to pay directly with your bank account or credit card when you log into your account at checkout. You can checkout with PayPal without an account by entering your payment information through PayPal. Apple Pay can also be used to securely charge your card with just a click at checkout if you already have it configured on your iPhone! Shopify Pay enables you to safely save your payment information at checkout and pay securely with a verified mobile number on your next visit with us. 

We also accept payments via Afterpay. Please click here for more information.

Your privacy is protected -- we do not store or have access to view your full payment details (including credit card number) regardless of your payment method.

Taxes

We collect city and state tax for New York, New York at the current sales tax rate and regulations. Currently, all clothing items under $110 are not taxed.

International Duties: We are not responsible for any additional duties or taxes applied upon delivery, so please check your country's policies first. 

Your Account

You can create an account with us to store your information to use for checkout. You are not required to create an account with us in order to view our website or place an order, but you'll be able to access faster checkout and other features! You can delete any account information by contacting us through email.