LAST CALL to place your orders with 💘

      Domestic Express Shipping no later than 2/13 at 11:30AM EST to get your orders on Valentine's Day (2/14)*

      NY/NJ Based customers should be able to choose Priority Shipping through 2/10 at 11:30AM EST but delivery is not guaranteed.

        Rates & Delivery Estimates 

        Tracking numbers are included in your shipping confirmation email.

        United States

        Carrier & Services

        Estimated arrival from ship date

        Orders under $100

        Orders over $100

        Priority Shipping
        USPS - Priority Mail
        2-4 Business Days
        $7

        free

        Express Shipping UPS - 
        Next Day
        Orders placed by 11:30AM EST arrive the Next Business Day $34

        $28

         

        Canada

        Carrier & Services

        Estimated arrival from ship date

        Orders under $175

        Orders over $175

        Orders over $350

        Express Shipping DHL Expedited Mail 2-3 Business Days $39.75 USD $24.75 USD free

         

        Additional International

        Carrier & Services

        Estimated arrival from ship date

        Orders under $225

        Orders over $225

        Orders over $400

        Express Shipping DHL Expedited Mail 3-6 Business Days $59.75 USD

        $34.75 USD

        free

         

        When will my order ship?

        Most orders placed by 11:30AM EST on a business day ship the same day! Orders placed after 11:30AM EST usually ship the next business day. On occasion orders can take up to 6 business days or a little longer during really busy times. 

        International Duties

        We are not responsible for any additional duties or taxes applied upon delivery, so please check your country's policies first.  

            Store Return Policy

            Finding the perfect size in new lingerie can be a challenge. That’s why we offer returns for store credit to make it easy to get the right fit and style. Just pay shipping fees. Request your return here.

            Due to the handmade nature of our garments, we can only accept returns for store credit. Additionally, we do not offer full cash refunds for change of mind or order cancellations. Thanks for understanding and for supporting our small brand!

            Your item is eligible for a return for store credit as long as…

            • Your order was fulfilled in the last 21 days
            • It has not been worn, used, altered, or washed
            • Any panty styles have been tried on over your own underwear
            • The original packaging is intact
            • It is not marked as final sale or has a price ending in .99

            Here’s how to process your return:

            • Submit your return request here.
            • Once your request is approved, you will receive a shipping label via email. We ask that you please ship your return back to us within 7 days of the return approval date. Returns postmarked more than 7 days after the return approval date will not be accepted. 
            • Once we receive your return, we will send you a store credit minus shipping fees ($7) via email with a unique code you can enter at checkout.

              International Returns:

              We cannot currently accept international returns through our returns center. If you need to request a return from outside the United States, please contact customer service at care@uyesurana.com, and we will do our best to assist you.