Return Policy

Finding the perfect size in new lingerie can be a challenge. That’s why we offer returns for store credit to make it easy to get the right fit and style. Just pay shipping fees. Request your return here.

Due to the handmade nature of our garments, we can only accept returns for store credit. Additionally, we do not offer full cash refunds for change of mind or order cancellations. Thanks for understanding and for supporting our small brand!

Your item is eligible for a return for store credit as long as…

• Your order was fulfilled in the last 21 days
• It has not been worn, used, altered, or washed
• Any panty styles have been tried on over your own underwear, and stockings have been tried over clean socks
• The original packaging is intact and tags are attached
  
• It is not marked as final sale or has a price ending in .99
  
• We reserve the right to refuse returns that do not meet this criteria

Here’s how to process your return:

• Submit your return request here.
• Once your request is approved, you will receive a shipping label via email. We ask that you please ship your return back to us within 7 days of the return approval date. Returns postmarked more than 7 days after the return approval date will not be accepted. 
• Once we receive your return, we will send you a store credit minus shipping fees ($7) via email with a unique code you can enter at checkout.

International Returns:

We cannot currently accept international returns through our returns center. If you need to request a return from outside the United States, please contact customer service at care@uyesurana.com, and we will do our best to assist you.