Gift Card
Always a good choice
Give them a gift that's sure to please! No need to worry about sizing or shipping time frames with the Uye Surana e-gift card.
- Instantly arrives in your inbox with instructions to redeem on our site
- No additional processing fees
- Gift card is sent to the email attached to the order. If you’re purchasing through your account, simply forward it to the intended recipient.
The perfect gift, if you love U.S. as much as #WeLoveUye!
Complete the look & Save on shipping!
Shipping Info & Returns
Rates & Delivery Estimates
Tracking numbers are included in your shipping confirmation email.
United States
|
Carrier & Services
|
Estimated arrival from ship date
|
Orders under $100
|
Orders over $100
|
| Standard Shipping | USPS - 1st Class Mail | 3-6 Business Days | $7 | free |
| Priority Shipping | USPS - Priority Mail | 2-3 Business Days | $14 |
$7 |
| Express Shipping | UPS - Next Day | Orders placed by 11:30AM EST arrive the Next Business Day | $34 |
$28 |
Canada
|
Carrier & Services
|
Estimated arrival from ship date |
Orders under $175 |
Orders over $175 |
Orders over $350 |
| Express Shipping | DHL | 2-3 Business Days | $19.75 USD | $9.75 USD | free |
Additional International
|
Carrier & Services
|
Estimated arrival from ship date |
Orders under $175 |
Orders over $175 |
Orders over $350 |
| Express Shipping | DHL | 3-6 Business Days | $29.75 USD |
$19.75 USD |
free |
When will my order ship?
Return Policy
Finding the perfect size in new lingerie can be a challenge. That’s why we offer FREE domestic exchanges and returns for store credit - so it's easy to get the right fit and style. Request your return here.
Due to the handmade nature of our garments, we can only accept returns for store credit. Additionally, we do not offer full cash refunds for change of mind or order cancellations. Thanks for understanding and for supporting our small brand!
Your item is eligible for a return as long as…
- Your order was fulfilled in the last 30 days
- It has not been worn, used, altered, or washed
- Any panty styles have been tried on over your own underwear, and stockings have been tried over clean socks
- The original packaging is intact and tags are attached
- It is not marked as final sale or has a price ending in .99
- We reserve the right to refuse returns that do not meet this criteria
Here’s how to process your return:
- Submit your return request here.
- If you have any questions or concerns, don't hesitate to contact U.S. at care@uyesurana.com
- Once your request is approved, you will receive a shipping label via email. We ask that you please ship your return back to us within 7 days of the return approval date. Returns postmarked more than 7 days after the return approval date will not be accepted.
- Exchanges and instant credits will process automatically
International Returns:
We cannot currently accept international returns through our returns center. If you need to request a return from outside the United States, please contact customer service at care@uyesurana.com, and we will do our best to assist you.
Ethics & Sustainability
At Uye Surana we believe the means matter.
Take a peek at the people and processes behind every garment.
Ethical Production
That's why we've partnered with a small, family-owned & operated factory in Colombia that follows ethical manufacturing guidelines to ensure the working condition are safe & comfortable and employees are paid a fair wage.
Reduced-Waste Printing
Our sustainable printing doesn't waste excess water or dyes unlike traditional dying processes, which take a heavy toll on our waterways. Our printed styles use a technology that allows us to transfer prints without the use of water and excess dyes.
Combined with our durable anti-rip material, so prints are protected against rips and runs.
Longer-Life Lingerie
And unlike other brands, our bralettes and wireless bras are fully-adjustable, so you can enjoy them for their full lifespan. We also use durable anti-rip material in our prints and stockings so your styles last longer.
Sustainable Packaging
Commitment to Transparency
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