Rates & Delivery Estimates 

United States	Carrier & Services	Estimated arrival from ship date	Orders under $100	Orders over $100
Standard Shipping	USPS - 1st Class Mail	5-7 Business Days	$7	free
Priority Shipping	USPS - Priority Mail	2-4 Business Days	$14	$7
Express Shipping	UPS -  Next Day	Orders placed by 11:30AM EST arrive the Next Business Day	$34	$28

 

Canada	Carrier & Services	Estimated arrival from ship date	Orders under $175	Orders over $175	Orders over $350
Express Shipping	FedEx	2-3 Business Days	$39.75 USD	$24.75 USD	free

 

Additional International	Carrier & Services	Estimated arrival from ship date	Orders under $225	Orders over $225	Orders over $400
Express Shipping	FedEx	3-6 Business Days	$59.75 USD	$34.75 USD	free

 

When will my order ship?

Most orders placed by 11:30AM EST on a business day ship the same day! Orders placed after 11:30AM EST usually ship the next business day. On occasion orders can take up to 6 business days or a little longer during really busy times. 

International Duties

We are not responsible for any additional duties or taxes applied upon delivery, so please check your country's policies first.  

Store Return Policy

Finding the perfect size in new lingerie can be a challenge. That’s why we offer returns for store credit to make it easy to get the right fit and style. Just pay shipping fees. Request your return here.

Due to the handmade nature of our garments, we can only accept returns for store credit. Additionally, we do not offer full cash refunds for change of mind or order cancellations. Thanks for understanding and for supporting our small brand!

Your item is eligible for a return for store credit as long as…

• Your order was fulfilled in the last 21 days
• It has not been worn, used, altered, or washed
• Any panty styles have been tried on over your own underwear
• The original packaging is intact
  
• It is not marked as final sale or has a price ending in .99
  

Here’s how to process your return:

• Submit your return request here.
• Once your request is approved, you will receive a shipping label via email. We ask that you please ship your return back to us within 7 days of the return approval date. Returns postmarked more than 7 days after the return approval date will not be accepted. 
• Once we receive your return, we will send you a store credit minus shipping fees ($7) via email with a unique code you can enter at checkout.

International Returns:

We cannot currently accept international returns through our returns center. If you need to request a return from outside the United States, please contact customer service at care@uyesurana.com, and we will do our best to assist you.