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Shipping Info & Returns

        Rates & Delivery Estimates 

        Tracking numbers are included in your shipping confirmation email.

        United States

        Carrier & Services

        Estimated arrival from ship date

        Orders under $100

        Orders over $100

        Standard Shipping USPS - 1st Class Mail 3-6 Business Days $7 free
        Priority Shipping
        USPS - Priority Mail
        2-3 Business Days
        $14

        $7

        Express Shipping UPS - 
        Next Day
        Orders placed by 11:30AM EST arrive the Next Business Day $34

        $28

         

        Canada

        Carrier & Services

        Estimated arrival from ship date

        Orders under $175

        Orders over $175

        Orders over $350

        Express Shipping DHL 2-3 Business Days $19.75 USD $9.75 USD free
         

        Additional International

        Carrier & Services

        Estimated arrival from ship date

        Orders under $175

        Orders over $175

        Orders over $350

        Express Shipping DHL 3-6 Business Days $29.75 USD

        $19.75 USD

        free
         

        When will my order ship?

        Most orders placed by 11:30AM EST on a business day ship the same day! Orders placed after 11:30AM EST usually ship the next business day. On occasion orders can take up to 6 business days or a little longer during really busy times. 
        International Duties
        All duties are now included at checkout! No surprises at the border, what you pay at checkout will be the total cost of your order. 

            Return Policy

            Finding the perfect size in new lingerie can be a challenge. That’s why we offer FREE domestic exchanges and returns for store credit - so it's easy to get the right fit and style. Request your return here.

            Due to the handmade nature of our garments, we can only accept returns for store credit. Additionally, we do not offer full cash refunds for change of mind or order cancellations. Thanks for understanding and for supporting our small brand!

            Your item is eligible for a return as long as…

            • Your order was fulfilled in the last 30 days
            • It has not been worn, used, altered, or washed
            • Any panty styles have been tried on over your own underwear, and stockings have been tried over clean socks
            • The original packaging is intact and tags are attached
            • It is not marked as final sale or has a price ending in .99
            • We reserve the right to refuse returns that do not meet this criteria

            Here’s how to process your return:

            • Submit your return request here.
            • If you have any questions or concerns, don't hesitate to contact U.S. at care@uyesurana.com
            • Once your request is approved, you will receive a shipping label via email. We ask that you please ship your return back to us within 7 days of the return approval date. Returns postmarked more than 7 days after the return approval date will not be accepted. 
            • Exchanges and instant credits will process automatically

              International Returns:

              We cannot currently accept international returns through our returns center. If you need to request a return from outside the United States, please contact customer service at care@uyesurana.com, and we will do our best to assist you.